Statistical Quality Control (McGraw-Hill Series in Industrial Engineering and Management)

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What Is Six Sigma?

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The Web of Inclusion: Architecture for Building Great Organizations

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Good Products, Bad Products: Essential Elements to Achieving Superior Quality

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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

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The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance

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The Work System Method: Connecting People, Processes, and IT for Business Results

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